Welcome to Your Career Story!
Your Career Story is owned and operated by Your Career Story Ltd. These are the terms and conditions for:
The following terms and conditions apply to the website and services offered by Your Career Story. This includes any version of Your Career Story accessible via desktop, mobile, tablet, social media or other devices. By using the website and services, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words “website”, refer to Your Career Story’ website, “we”, “us”, “our”, and “Your Career Story”, refer to Your Career Story, and “you”, “client”, and “user”, refer to you, the user or client of Your Career Story.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY INFORMATION OR SERVICES FROM THE WEBSITE.
1. ACCEPTANCE OF TERMS This agreement sets forth legally binding terms for your use of the website and services offered by Your Career Story. By using the website and services, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the website and services. We may modify this agreement from time to time, and such modification shall be effective upon posting on the website. You agree to be bound by any modification of these terms and conditions when you use the website and the services offered on the website after such modification is posted on the website; therefore, it is important that you review this agreement regularly. Your Career Story may, in its sole discretion, refuse to offer the services to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and website is revoked in such jurisdictions. By using the website and services, you represent and warrant that you have full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are not subject to any legal incapacity or contractual restriction that would prevent you from entering into this agreement.
2. NOTIFICATIONS AND NEWSLETTER By providing Your Career Story with your e-mail address, you agree that we may use your e-mail address to send you important notifications and communications about our services, news and special content. If you do not wish to receive these e-mails, you may opt-out of receiving them by sending us your request through our contact information or by using the “unsubscribe” option in the e-mails themselves. This option may prevent you from receiving emails about our services, important news and special content.
3. DESCRIPTION OF SERVICES Your Career Story specializes in crafting essential job-related documents such as CVs, cover letters, LinkedIn profiles and value proposition letters, as well as short and long biographies. Our goal is to increase our clients’ visibility and attractiveness to employers. We create each document from scratch to accurately showcase the client’s skills, experience and career goals. Our work does not simply comply with industry standards, but highlights what makes each client special, providing them with better employment opportunities and career growth. In addition, our writers know how to capture the client’s essential qualities and personality, so that each document is unique and true to its identity.
4. ORDERS Clients can purchase our services and packages through our website, where each available option is detailed. The online ordering process is simple and secure, requiring clients to provide accurate and complete information to facilitate the delivery of our services. It is the client’s responsibility to verify that the information entered is correct to avoid delays or inconveniences in processing the order. Once the order is confirmed, the client will receive a confirmation email with details of the service and next steps. In case of any questions or need for assistance during the purchase process, our support teams are available to provide immediate assistance.
5. SERVICE PROCESS Once the client has placed an order, an initial call is scheduled to discuss in detail their specific needs and objectives. This initial call, which can last between 30 and 60 minutes, is essential to properly customise the documents to be produced. During this conversation, detailed information is gathered that will guide the creation of the first drafts. Draft documents are delivered within five working days of the initial call, unless a different deadline has been specifically agreed with the client. The client will receive the draft by email in Word and PDF format, and feedback will be sought to ensure that the document meets the client’s expectations. Once the first draft has been delivered, the client will have a period of one calendar month to request edits to the document. During this period, the client can request unlimited edits to ensure that the final document is perfect and meets all their expectations. The client will receive a document that is easy to edit, allowing quick and targeted changes to be made as required. This holistic approach ensures that the client not only receives a high quality document, but also the tools and knowledge to keep it up to date and relevant.
6. PAYMENTS Payments for contracted services are processed through secure systems such as Stripe and PayPal, which accept credit and debit cards. It is imperative that payments are made in full prior to delivery of documents. These payment platforms guarantee the security of transactions and the protection of the client’s financial information. In the event of problems with payment processing, the client is responsible for resolving any issues directly with the relevant payment platform. Your Career Story is not responsible for service delays caused by external payment processing problems, but is committed to providing support in resolving any payment-related issues. In addition, our payment systems are designed to provide instant transaction confirmations, ensuring a smooth and uninterrupted shopping experience. Once the transaction has been processed, we will send an electronic receipt of the transaction to the customer’s email address. If you find any inconsistency in your billing, please contact us through our contact information or you can make the claim through the customer service of the corresponding payment processor. If your card is declined, you will receive an error message. No payment will be charged to your card and no order will be processed. There may be a pending transaction on your account until your card issuing bank withdraws the authorization. This usually takes 2 to 5 business days. Your card may be declined for various reasons such as insufficient funds, AVS (Address Verification System) mismatch or you have entered an incorrect security code. If your payment is declined, you must provide an alternative payment method or provide another card where payment can be charged and processed. Your payment details will be treated and safeguarded securely and for the sole purpose of processing the payment of orders. Your Career Story reserves the right to contract any available payment processor.
7. LIMITATION OF LIABILITY Your Career Story provides high quality professional writing services, including CVs, cover letters, LinkedIn profiles, and value proposition letters. However, it is important to note that the results obtained by using our services may vary depending on multiple factors beyond our control, including, but not limited to, the job market, competition, and company hiring policies. Therefore, Your Career Story does not guarantee employment, interviews, or any other specific outcome as a result of using our services. Your Career Story is not responsible for errors or omissions in the documents provided, especially if these errors are due to inaccurate or incomplete information provided by the client. It is the client’s responsibility to carefully review all documents provided and verify the accuracy of the information contained therein. If errors are identified, the client must notify us immediately in order to proceed with the necessary corrections within the agreed timeframe. Furthermore, although we strive to meet the established deadlines, Your Career Story cannot be held responsible for delays caused by unforeseen circumstances, including, but not limited to, technical problems, Internet service interruptions, or any other force majeure event. In such cases, we undertake to communicate any delays to the client as soon as possible and to work diligently to fulfill the service in the shortest reasonable time. Your Career Story’s total liability in connection with any claim related to the services provided shall be limited to the amount paid by the client for such services. In no event shall Your Career Story, its employees, affiliates, agents or contractors be liable for indirect, incidental, special or consequential damages, including, but not limited to, loss of revenue, loss of data, or loss of employment opportunities, even if advised of the possibility of such damages. This limitation of liability applies to the fullest extent permitted by applicable law. If any provision of this clause is held invalid or unenforceable, the remaining provisions shall remain valid and enforceable. By using Your Career Story services, the client acknowledges having read, understood and accepted these limitations of liability.
8. COPYRIGHT All content on Your Career Story website, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other items are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Your Career Story or by third parties who have licensed or provided their material to the website. You acknowledge and agree that all materials on Your Career Story are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Your Career Story prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorised attempt to modify any material, to defeat or circumvent any security features, or to utilise Your Career Story or any part of the material for any purpose other than its intended purposes is strictly prohibited.
9. COPYRIGHT INFRINGEMENT Your Career Story will respond to all enquiries, complaints and claims relating to alleged infringement by breach or violation of the provisions contained in UK and international copyright and intellectual property laws and regulations. Your Career Story respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the website infringes your copyright or other intellectual property rights, please submit your request via our contact information, with the following information:
- Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
- A statement that specifically identifies the location of the infringing material, in sufficient detail so that Your Career Story can find it on the website.
- Your name, address, telephone number and email address.
- A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the copyright owner, or its agents, or by law.
- A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or authorised to act on its behalf.
- An electronic or physical signature of the copyright owner or of the person authorised to act on the copyright owner’s behalf.
10. PERSONAL DATA Any personal information you submit in connection with your use of the website and our services will be used in accordance with our privacy policy. By using the website and our services, you consent to our collection and storage of your personal information. View our privacy policy.
11. PROHIBITED ACTIVITIES The following activities are prohibited:
- Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission.
- Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services.
- Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
- Deep-link to any portion of the services for any purpose without our express written permission.
- “Frame”, “mirror” or otherwise incorporate any part of the website into any other websites or service without our prior written authorisation.
- Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Your Career Story in connection with the services.
- Circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content.
12. DISCLAIMER OF WARRANTIES Due to the nature of the Internet, Your Career Story provides and maintains the website on an “as is”, “as available” basis and does not promise that use of the website will be uninterrupted or error free. We will not be liable to you if we are unable to provide the website or our services for any reason beyond our control. Our website may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law. You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse Your Career Story for any loss or damage caused as a result. Your Career Story shall not be liable in any amount for any failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, war or any uncontrollable act of nature. These terms do not affect your statutory rights as a consumer which are available to you. Subject as aforesaid, to the maximum extent permitted by law, Your Career Story excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Your Career Story and Your Career Story shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
- Any incorrect or inaccurate information on the website.
- The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or service purchased through the website.
- Any loss or damage resulting from your use or the inability to use the website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
- Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
- Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing or using content from the website or from transmissions via emails or attachments received from Your Career Story.
- All representations, warranties, conditions and other terms which but for this notice would have effect.
13. ELECTRONIC COMMUNICATIONS Your Career Story will accept no liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection, availability of computer, telephone, cable, network, electronic or Internet hardware or software, for the acts or omissions of any user or third party, for the accessibility or availability of the Internet or for traffic congestion or unauthorised human action, including errors or mistakes.
14. INDEMNIFICATION You agree to defend and indemnify Your Career Story from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
- Your breach of this agreement or the documents referenced herein.
- Your violation of any law or the rights of a third party.
- Your use of the website and services.
15. CHANGES AND TERMINATION We may modify the website and these terms at any time, at our sole discretion and without notice. You are responsible for keeping yourself informed of these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified, all changes to these terms apply to all users and clients. In addition, we may terminate our agreement with you under these terms at any time by notifying you in writing (including by email) or without notice.
16. INTEGRATION CLAUSE This agreement together with the privacy policy and any other legal notices published by Your Career Story, shall constitute the entire agreement between you and Your Career Story concerning and governs your use of the website and the services.
17. FORCE MAJEURE Your Career Story shall not be liable for any failure or non-performance of services due to causes beyond its reasonable control, including but not limited to acts of civil authorities, acts of military authorities, riots, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances and which may prevent the performance of our services.
18. ARBITRATION You acknowledge and agree that any dispute, claim or controversy arising out of or relating to these terms and conditions, whether for breach, termination, performance, interpretation or validity, as well as any aspect of your use of the website and our services, shall preferably be resolved by binding arbitration between you and Your Career Story. Notwithstanding the foregoing, the right of both parties to bring individual claims in a court of competent jurisdiction if they deem it necessary remains. In the event of any dispute arising in connection with your use of the website and our services or breach of these terms and conditions, both parties agree to seek resolution through an arbitration process. This process will be conducted before a recognised and respected arbitration entity, selected by mutual agreement of both parties and following the applicable commercial arbitration rules. In addition, the user agrees, to the extent permitted by applicable law, not to initiate, join or participate in class action lawsuits associated with any claim, dispute or controversy that may arise in connection with the use of the website and our services. This commitment seeks to promote a more agile and personalised resolution of any conflict, favouring arbitration and individual legal actions over class actions.
19. APPLICABLE LAW AND JURISDICTION These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom. This applies unless binding arbitration is agreed in the relevant section.
20. FINAL PROVISIONS Your use of our website and services is conditioned upon your acceptance of and compliance with all of the terms and conditions set forth. This authorisation to use our services does not extend to jurisdictions where these provisions are not respected or applied. Our commitment to compliance with these terms is strictly governed by applicable laws and legal process. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those related to law enforcement and the use of our website. Information provided or collected in connection with the use of the website will be subject to these requirements. In the event that any provision of these terms and conditions is declared invalid, illegal or unenforceable by a court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. Failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future. We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.
21. CONTACT INFORMATION If you have questions or concerns about these terms, please contact us using the contact information below:
Your Career Story Ltd. contact@yourcareerstory.co.uk
REFUND POLICY
1. FULL REFUND PRIOR TO INITIAL CALL. If a client decides to cancel their order after the purchase has been made but prior to the initial call, a full refund of the amount paid will be issued. The cancellation request must be made in writing by emailing the address in this policy prior to the scheduled date and time of the call. The refund process will be initiated once the cancellation request is received and confirmed.
2. PARTIAL REFUND AFTER THE INITIAL CALL AND BEFORE DELIVERY OF FIRST DRAFTS If the cancellation is made after the initial call but before the first drafts are delivered, the client will receive a partial refund equal to fifty percent (50%) of the amount paid. This refund reflects the work and resources already dedicated to the preparation of the content. The refund request must be sent in writing to the email address in this policy, and the request will be evaluated to process the corresponding refund.
3. NON-REFUNDABLE AFTER DELIVERY OF FIRST DRAFTS Once the first drafts have been delivered, no refunds will be granted, as at this point a substantial part of the contracted service is considered to be completed. However, we offer a one-month unlimited editing period to ensure that the client is completely satisfied with the final product. This period allows the client to request adjustments and improvements so that the document meets their expectations.
4. REFUND REQUEST PROCESS To initiate a refund request, the client must contact Your Career Story by email, providing a detailed explanation of the reason for the request. Please include any relevant information that may assist in the evaluation of the request. We will review the request in accordance with the terms of this policy and notify the client of the decision and next steps.
5. REFUND PROCESSING Once a refund has been approved, the refund process will be carried out through the same payment method originally used by the client. For example, if the payment was made by credit or debit card, the refund will be credited to the same card. Processing time may vary depending on the payment method and the payment provider’s policies. In general, refunds will be completed within ten (10) business days of approval of the refund request. If the client does not receive the refund within this period, the client should contact their bank or payment service provider for further information.
6. EXCEPTIONS AND SPECIAL CASES Your Career Story may consider additional or partial refund requests in exceptional cases, such as significant technical problems, administrative errors, or unforeseen personal circumstances that seriously affect the client. These exceptions will be evaluated on a case-by-case basis and require management approval.
7. CONTACT US If you have any questions or concerns about this return policy, please contact us using the contact information below: Your Career Story Ltd. contact@yourcareerstory.co.uk